Resources

The Fellowes customer service team are here to help with any questions or concerns you might have relating to which machine you should purchase. We can lead you through some simple questions, find out what you are looking for, and then advise on which models you could consider, and from which wholesalers or retailers you could make your purchase.

The Fellowes YouTube Channel has many videos which will help you setup, troubleshoot, and in some cases fix your Fellowes product. 

We always advise that you use Fellowes Shredder Oil as this has been specially formulated for Fellowes shredders. However, any vegetable based oil will work as a temporary measure, and can also be used to help soften a blockage.

As a simple rule, you should oil your shredder each time you empty the bin, or at least twice a month. If your shredder is not used for any significant period of time we would recommend it is still lubricated whilst standing idle, and is oiled before you start using it again.

There are a few simple steps you can take to try and remove the jam.

Please be careful. Your shredder is a machine with sharp moving parts; always be aware of whether the machine is receiving power from the mains, and also be aware that as you work on the jam the cutters may start working again.

1. If your shredder has an overheat indicator, check whether it’s lit up. This is a sign that the shredder has reached its maximum operating temperature and needs to cool down. Wait around 30 minutes/until the indicator is no longer illuminated and see if the shredder re-starts. If it doesn’t:
2. Switch the shredder off. This is a vital first step before handling any part of the shredder or bin.
3. Find out whether the shredder bin is full. Most shredders have a window showing the level of shredded paper, or you may need to pull the bin out to check. If it is full, you need to dispose of the waste paper for recycling.
4. Put the empty bin back in the shredder and switch it on to see if shredding starts again.
5. If it will not shred, switch the shredder to reverse to see if this removes the blockage. Switch back to forwards and, if it’s still blocked, switch between reverse and forwards a few times to see if that helps. If it doesn’t:
6. Switch the shredder off. Lubricate the blades and the blockage with shredder oil and leave to soak for 20-30 minutes. This may help to soften the blockage.
7. Switch the shredder on and feed through a single sheet of paper folded into quarters to test whether the blockage has cleared.

For any questions or concerns, please contact Customer Service at 1-800-665-4339, Monday through Friday between 8:30 AM and 4:30 PM ET, or send us a message here.

Laminating pouches come in different sizes, thickness and finish, and the quality of the pouch you select can also have an impact on the future performance of your laminating machine. Information on finding the right laminating pouch can be found here.

In a word, yes. Each time you pass a laminating pouch through the machine it will leave a trace of glue behind. The more you laminate, the more glue will remain in the machine. Therefore, it is vital to clean up this glue to ensure that your machine is kept clean and to protect its future performance. This build up of glue can start to burn, which will produce a smoky vapour, or the glue will build up to the point where the machine jams completely.

Your packet of laminating pouches will include a cleaning card, and this should be passed through the machine each time it is switched on, and then roughly after every 20 laminations, and certainly at the end of each laminating session.

Wire binding provides a secure, stylish premium look. It's perfect for sales and marketing presentations, training booklets, financial reports and more. Wire binding provides a secure finish, as once a document is bound it can't be modified. Wire bound documents lay flat when open and rotate 360 degrees for easy viewing.

• The binding cover may be to thick to bind or it may be too small for the document.
• The temperature setting may be incorrect.
• The documents were left on the heating plate too long.

Please bind the documents again and make sure the sheets are in contact with the glued spine by tapping gently on a flat surface. In addition, be sure to check that the setting is correct and promptly remove your documents after binding cycle is complete.