Resources

See room size recommendation chart

How to use the chart above:

1. Are you looking for a commercial machine?
2. How tall are your ceilings (2.4m, 3m, 3.6m)? (Find your ceiling height in the top row of the chart)
3. How many air changes per hour are you looking to get from an air purifier? (Choose from 1, 3, or 5 ACH from the second row just under your ceiling height)
4. What’s the square metre footprint of your space?
5. Under your ceiling height, desired ACH, and within the machine types, find an area coverage that is at least as large as your space. That row represents the machine that fits your space.
6. Find your Air Purifier here: https://www.fellowes.com/au/en/air-purifiers/products/default.aspx

H13 HEPA filters which capture at least 99.95% of particles as small as 0.1 microns. (EN1822)

A pre-filter captures large particles and contaminants and helps protect the lifespan of other filters.

A carbon filter allows air to pass over activated carbon in order to remove odours and VOC’s from the air.

A hybrid filter is a combined filter that includes half true HEPA and half activated carbon in one for enhanced air-cleaning power. Some hybrid filters include separate pre-filters to capture larger particulate to help extend life of subsequent filters.

• AeraMax™ PRO AM2: The filter panel is located on the front of the air purifier. Compress the tab on the top in the middle of the panel, then pull the filter panel towards you. If your air purifier is on, you will notice that it will automatically shut off as you pull out the filter panel. Fellowes has designed this feature for your safety.
• AeraMax™ PRO AM3/AM4: The filter panel is located on the front of the air purifier. Press the two latches on the front side of the panel, and the filter panel should pop open towards you. Ensure the latches are unlocked. If they are locked, insert the key into the keyhole on the right side of the unit and rotate counter-clockwise at one-quarter turn to unlock. If your air purifier is on, you will notice that it will automatically shut off as you pull out the filter panel. Fellowes has designed this feature for your safety.

1. Follow guidance of the Filter Change Indicator lights. When the light is lit, you will need to replace the filters. Please see above on how to access the filters.
2. IF the machine is visibly dirty, you can clean the external housing with a dry, soft cloth; for stains, use a warm, damp cloth. Do not use volatile fluids such as benzene, paint thinner, or scouring powder, as they may damage the unit surface. Clean intake and exhaust vents by wiping with a dry, soft cloth. For more information regarding maintenance consult the owner’s manual.

Fellowes® AeraMax™ Air Purifiers take into consideration the quality of the air they clean, as well as the period of time they are being used. These two factors combined inform the filter change alert.

When replacing filters, place the used filter(s) directly into a plastic bag and seal tightly before placing in a waste bin. For detailed steps, please find filter replacement instructions in the product manual. Below are filter replacement videos for each unit:

• AeraMax Pro AM3 (https://youtu.be/fKgqDij9zs8)
• AeraMax Pro AM4 (https://youtu.be/3oYWwxahqbw)

The replacement filter indicators will signal when to replace the filter(s). The replacement period will vary depending on the hours of use and air quality. However, under normal operating conditions, filter life is estimated to be the following:

*All figures above vary depending on the cleanliness of your air and how frequently you use your unit

Please note that the original HEPA filter shipped with the units should be replaced after 12 months.

No. Do not try to clean or wash your filters as you would send all the pollutants they captured back into the air. Simply replace your filters with new ones and dispose of the old, dirty filters.

No, the EnviroSmart™ sensor technology in an AeraMax Pro takes into consideration the type of filters loaded into the unit to optimise performance. Only certified AeraMax Pro filters can be read by the sensor technology. The unit will not run if its sensors do not detect the information located in certified AeraMax Pro filters.

If your machine has been set up on Auto for several months and if your air has been clean, the filters are cleaning particles down to 0.3 microns that are not visible to the human eye, therefore even if the filter looks clean it might contain a fairly large amount of very small particles and pollutants on its surface. Therefore, it is recommended that you change the filters, regardless of visual appearance.

Make sure your filter panel is securely closed. Make sure the air purifier is on. Make sure to replace the required filters prior to turning off the Filter Change Indicator Light.

• AeraMax PRO AM2/AM3/AM4:
  • To reset any of the filter replacement indicators, press and hold filter type button that was replaced (HEPA or Carbon) until the light turns off.
  • Repeat for other filter types as needed. When replacing the hybrid filter, reset both the HEPA and carbon indicator lights.

Repeat the Filter Indicator Light Reset Instructions very closely, as a skipped step might cause this issue. If it does not resolve the problem, call Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com.

Absorption is the process in which a fluid is dissolved by a liquid or a solid (absorbent). Adsorption is the process in which atoms, ions or molecules from a substance (gas, liquid or dissolved solid) adhere to a surface of a liquid or solid (adsorbent). When using “absorb,” one can say that something moves inside an object. But in the case of “adsorb,” something forms a layer on the surface of an object.

Activated carbon filters adsorb odours and volatile organic compounds.

http://www.differencebetween.net/science/difference-between-adsorb-and-absorb/#ixzz33aY03wf1

Using the machine with less than the recommended number of filters would dramatically reduce the efficiency and may result in abnormal air circulation noises, as the space left by the missing filter would allow part of your indoor air to circulate freely without being filtered.

It is recommended to turn off the unit when completing a filter change, but it is not required to turn off the unit. The unit has an automatic shut-off 13 when the filter panel is opened, so there’s no concern about not turning off the unit when completing a filter change.

Filter replacements are widely sold, check with your current supplier or on fellowes.com/au

Eventually, the filters will become clogged and the air flow going through the machine will be dramatically reduced, affecting the product’s ability to properly clean the air. If there is no air flow through the product and there is an excessive amount of dirt, dust, and pollutants on the filters, the product will not be able to capture the pollutants and keep them on the filters. In this case, the pollutants may be released back into the air.

It protects against the growth of bacteria on the filter.

It is on the True HEPA Filters as well as the Hybrid filters.

No, they are not. Filters are consumable parts that wear under normal conditions. If your new filters arrive damaged, please call Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

Only AeraMax Pro Units (AM2, AM3, & AM4) all have wall-mounting options.

No

Using the machine in an excessively wet/humid area where condensation is present is not recommended. Use in a bathroom/locker room is acceptable if there’s no condensation within those rooms.

Units should be installed as close to the source of the contaminant as possible, where contaminated air can be drawn directly into the filtering system. Also, by placing the unit higher on the wall, close to the ceiling (always allow a minimum of 203mm space from ceiling and top of unit) the unit’s powerful exhaust can circulate purified air throughout the room. The best places have 25-50mm of free space around the product to allow for air circulation. It is NOT recommended to put your air purifier close to direct heat, a vent, or a smell source (such as next to an air conditioner, a fireplace, a fan, etc.) The direct proximity of those could have an influence on the correct functioning of your unit’s AeraSmart™ Sensor.

Any device that creates a strong air flow, such as an air conditioner, hand dryer, fan and HVAC system can alter the projection of the purified air coming from the unit, as well as air being drawn into the system. Air flow can also be altered by cubicles, partitions, stalls, furnishings, half-walls, and other physical barriers and should all be considered when determining an installation location.

Yes, the air intakes are located on each side of the unit and the air outtake is located on top of the unit, therefore placing the product against the wall won’t affect its function.

The air intake is located on the bottom.

The air outtake is located on the front/top of the unit, through the louver.

Units tested at AHAM (Association of Household Appliances Manufacturers) receive an AHAM Verifide CADR rating. AHAM Verifide is a voluntary certification. All our units have an AHAM Verifide CADR rating.

What are the CADR ratings for the Fellowes® AeraMax™ Air Purifiers?

All Fellowes AeraMax Pro AM2, AM3, and AM4 purifiers demonstrated, through independent laboratory testing, to be effective in eliminating aerosolised concentration of SARS-CoV-2 by 99.9999% through a single air pass test of the purifier. Fellowes partnered with Prof. A. Izzotti, part of the School of Hygiene and Preventative Medicine at the University of Genoa, Italy. Experimental study on the effectiveness of AeraMax air purifiers in capturing and neutralising the SARS-CoV-2 virus. Testing was conducted using aerosolised particulate of SARS-CoV2. Aerosolised particulate was channelled directly into the inlet of the AeraMax unit and particulate measured at the exhaust to measure % captured at 99.9999%. Wipe Tests completed within 5 minutes of test completion on HEPA filter, filter frame and pre-filter to verify they played a role in trapping the virus.

*(see below for specific test FAQ’s)

AeraMax Pro air purifiers:

• Are also certified to be effective in reducing airborne concentrations of influenza A(H1N1) aerosol in a test chamber, reaching 99.9% airborne virus reduction within the first 35 minutes of operation
• Certified to capture 99.97% of pollutants at 0.3 microns
• Captures more than 99.95% of pollutants at 0.1 microns.

NOTE: Independent lab testing reports are available upon request.

We can’t make a proven direct claim with test data (we do not have test data for tuberculosis) but the fact this is accepted by the medical and scientific community as an airborne transmitted bacteria, and the fact it is known to travel in aerosols, it is highly likely we would be effective at reducing airborne levels of tuberculosis.

*Coronavirus 229E Testing FAQ’s

• It causes the common cold, but it has similar characteristics. Enveloped, positive-sense single-stranded RNA virus which is how Sars-CoV-2 is described. (CDC LINK)
• About the size comparison, “Under the electron microscope, coronavirus virions are spherical or pleomorphic. Coronavirus particles are enveloped, about 80–120 nm in diameter” (source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7204879/)

• The testing was done in an independent and certified facility in Shanghai (WEIPU).
• The lab has multiple accreditations and certifications including CNAS and CMA.
• CNAS demonstrates that the lab is accredited in accordance with ISO/IEC 17025. “ISO/IEC 17025 enables laboratories to demonstrate that they operate competently and generate valid results, thereby promoting confidence in their work both nationally and around the world.” (Source: ISO.org)
• The lab works with multiple international clients such as Bayer, BASF, Unilever, and 3M.

• The reason the claim is after 1 hour is because this was the pre-agreed period of time left between baseline measurement and removal measurement. This doesn’t mean it took the full hour, but within the 1-hour period the airborne level was reduced by 99.99%

The AeraMax PRO line of Air Purifiers are the only air purifiers on the market featuring proprietary technology to achieve the following:

• EnviroSmart automatically detects and reacts to VOC’s and particles
• Demonstrated in independent lab testing to be effective in reducing aerosolised airborne concentration of Human Coronavirus 229E by 99.9%
• PureView displays quality of air going in and out of machine

NOTE: As of April 2021, the PRO machines are the only Air Purifiers that offer the combination of all three features. Small/Home Office Air Treatment machines have not been independently tested with Human Coronavirus 229E.

Even the cleanest facilities can have multiple areas that are sources of constant contamination. Anywhere that people gather, airborne contaminants can be generated—and, unfortunately, shared. These areas include restrooms, classrooms, waiting areas, ambulatory care, day care and nursery facilities, cafeterias/breakrooms, common rooms, and crowded office cubicle areas. Many of these areas, such as restrooms and cafeterias, can also be constant sources of odour.

While the activated carbon filter in the unit can adsorb numerous gases, air quality control systems are not designed for, or intended for use in, mitigation of radon in a facility.

Yes, your air purifier will remove up to 99.97% of any particles equal to or larger than 0.3 microns from the air going through the filters.

Yes, smoke particles are part of the pollutants that your air purifier will remove at 99.97% from the air going through the filter.

• You may notice dust accumulating on the machine and/or the area around the air purifier machine (wall, carpet, etc.).
• Turn off the unit before cleaning it.
• Clean unit as necessary by wiping with a dry, soft cloth; for stubborn stains, use a warm, damp cloth. Do not use volatile fluids such as benzene, paint thinner, detergent, or scouring powder, as they may damage the unit surface. Do not spray insecticides on the unit.
• Keep the unit dry at all times.

• Verify that filters are clean.
• Verify that the air exiting the machine does not blow towards a source of smell/perfume, etc. Note: Your product will remove strong odours first – such as smoke odours - and could let lighter smells (such as smells coming from cleaning product) temporarily linger.
• If the odour persists, unplug the unit and call us toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

For both AeraMax Pro and Small/Home Office units:

• Verify that you removed the filter bags (plastic protective bag covering on new filters)
• Verify which fan speed the product is set on. Higher fan speeds make more noise.
• If your unit has PlasmaTrue, another option might be to turn off the PlasmaTrue Technology. Follow your instructions in your manual on how to turn it off.
• If the noise persists, contact Fellowes Customer Service toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

If your cubicle has an open ceiling and an open entrance with no door, the purified air will start in your cubicle but will spread throughout the entire room. Based on this, a good way to breathe clean air is to direct the air exiting from the air purifier towards you.

• Unplug the product.
• Turn it upside down, handling with care.
• Gently shake it to try to make the foreign object fall out of the unit.
• Do not open the unit, as it will void the warranty.
• For additional support, contact Fellowes Customer Service at toll-free at 1800 33 11 77 (Australia) or 0800 451 470 (New Zealand), or email us at australia-customerservices@fellowes.com

AeraMax Pro machines are designed to work 24/7. They have an occupancy sensor that turns off the motor fan if environment cleaning is at an acceptable level. This will save motor life and LCD life (for PC models).